Refund Policy

Thank you for purchasing from Swifniq Solutions. Your satisfaction is our top priority. Since our products are digital software distributed via the internet, we generally offer a 14-day refund window for documented technical issues.

Payment Processing

Our order process is conducted by our authorized online resellers and payment processors (acting as the Merchant of Record). They handle the payment transaction, tax collection, and chargebacks on our behalf.

Refund Eligibility

  • Technical Issues: If the software does not function as described and our support team cannot resolve the issue within a reasonable timeframe, you are eligible for a full refund.
  • Double Charges: If you were accidentally charged twice for the same product, we will refund the duplicate charge immediately.
  • Change of Mind: Due to the nature of digital goods (which cannot be "returned"), refunds for simple change of mind are evaluated on a case-by-case basis.

How to Request a Refund

To request a refund, please contact us directly at support@swifniq.com.

Please include your Order ID and the email address used at checkout so we can locate your transaction across our payment providers.

Processing Time

Once a refund is approved, it will be processed through the original payment method used for the purchase. Funds typically return to your bank statement within 5–10 business days, depending on your bank or credit card provider.