Privacy Policy for Swifniq Solutions

Effective Date: July 15, 2025

This Privacy Policy describes how Swifniq Solutions ("Swifniq," "we," "us," or "our") collects, uses, and discloses your personal information when you use our websites, mobile applications, and software tools (collectively, the "Service"). This policy applies to all products under the Swifniq Solutions umbrella.

1. Information We Collect

We collect information to provide and improve our Service.

Information You Provide to Us:

  • Account Information: When you register for an account for any product within the Service, we collect your email address, password (hashed), and any optional profile information you provide (e.g., name, nickname).
  • Conversation Data: When you use the AI conversation features available within our software tools, we collect the text of your conversations and, if you use voice mode, recordings of your voice input. This data is processed to provide AI responses, feedback, and to improve our Service.
  • Voice Data Processing: When you use voice features, your voice input may be transmitted to our AI service providers (for example, Google Gemini API) for real‑time speech recognition, pronunciation analysis, and feedback generation. These recordings are processed securely and may be retained temporarily for quality improvement, model debugging, and technical troubleshooting before being deleted or anonymized. We will take reasonable steps to de‑identify or anonymize voice data where practicable.
  • Feedback & Support: If you contact us for support or provide feedback, we collect your contact information and the content of your communication.

Information We Collect Automatically:

  • Usage Data: We collect information about how you use the Service, such as features accessed, time spent on the app, conversation duration, scenarios used, and interactions with generated feedback.
  • Device Information: We collect information about the device you use to access the Service, including IP address, device type, operating system, unique device identifiers, and mobile network information.
  • Log Data: Server logs may include your IP address, browser type, and timestamps of your interactions with the Service.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Service and hold certain information, such as user preferences and authentication status.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain the Service: To operate and deliver the core features of our software tools, authenticate users, and manage accounts.
  • To Improve and Personalize the Service: To understand how users interact with our products, enhance AI responses, develop new features, and tailor the experience (e.g., suggesting relevant features based on usage).
  • **To Provide Specific Feedback:** Your data may be analyzed by AI models to generate performance feedback intended solely for the educational or utility purpose of the specific tool you are using.
  • To Communicate with You: To send transactional emails (e.g., welcome, password reset), provide support, send important service updates, and (with your consent) send marketing communications.
  • For Analytics and Research: To monitor and analyze usage and trends, and to conduct research to improve our AI models and overall user experience.
  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service Providers: We engage third‑party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service‑related services (e.g., hosting, analytics, payment processing), or to assist us in analyzing how our Service is used. These Service Providers only have access to your personal information to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Note on AI Services: Your conversation data (text and voice inputs) may be shared with our AI service providers (e.g., Google Gemini API) to process your requests and generate AI responses and feedback. While these providers process data on our behalf, they typically use strong data protection measures and often de‑identify or aggregate data for their own model improvement. Swifniq Solutions is not affiliated with IELTS™ or any specific testing or certification organization. Any generated scores or simulated content are proprietary to Swifniq and provided for practice only.

  • Business Transfers: If Swifniq Solutions is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, typically for the duration of your account with us, plus a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Voice recordings and raw audio used for real‑time processing may be retained temporarily for quality improvement and troubleshooting and will be deleted or anonymized in accordance with our retention schedules.

6. Your Data Protection Rights

Depending on your location (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights regarding your personal data:

  • The right to access: Request copies of your personal data.
  • The right to rectification: Request correction of inaccurate information.
  • The right to erasure: Request deletion of your personal data.
  • The right to restrict processing: Request that we restrict the processing of your personal data.
  • The right to object to processing: Object to our processing of your personal data.
  • The right to data portability: Request transfer of your data to another organization or directly to you.
  • The right to withdraw consent: Withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the contact details below.

7. Children's Privacy

Our Service is not intended for use by individuals under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

We do not intentionally design or market the Service to simulate official exams for minors under 13.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: